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Introduction to the balanced scorecard (MM.04)

Kaplan and Norton's Balanced Scorecard approach encourages businesses to analyze and report performance based on four key perspectives - financial, customers, internal processes and organisational capacity.

This short course provides an overview of the balanced scorecard model.
  • Introduction to the balanced scorecard
  • Tech Challenge - Balanced Scorecard (Part 1)
  • Tech Challenge - Balanced Scorecard (Part 2)
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever