Secure Manager, our service administration and billing system, incorporates sophisticated technologies to monitor for signs of irregular or suspicious login activity. By evaluating a variety of risk factors, such as access from a new location or device, changing internet service provider, or connecting from a VPN, Secure Manager estimates a risk score and requests additional identity verification for high-risk scenarios. A risk score is estimated for each device, and if it exceeds a certain threshold, the account holder is instantly informed by email so that they can react accordingly.
Secure Manager inspects four login statuses and four risk thresholds.
The login statuses are: Approved, Elevated, Suspicious and Malicious.
- Approved – account is accessible for log in.
- Elevated – confirm activity.
This may happen if you are not the one logging in. Then, you will receive an email with a link and a security code to lock your account.
If you receive the email on a Secure Phone with a disabled browser, open the Secure Manager login page from another device and click the Lock Account link. Enter your Secure Manager credentials and the security code provided in the email.
Note: Once locked, an account can be unlocked only by Secure Group support team.
- Suspicious – temporary account lock.
This may happen when you try to log in from a device that you don’t normally use to log into Secure Manager. You need to authorize your device.
To authorize a device, follow the link provided in the email. If you cannot follow links, go to Secure Manager login page from another device, and click the Authorize device link. Enter your credentials and security code provided in the email.
Important: Beware that the provided security code and link expire 10 minutes after you receive the email. If you don’t authorize the new device during this period, when you use it to login, Secure Manager will automatically lock your account.
- Malicious – automatic block of your login and account.If your account is locked, contact the Secure Group support team.